North Point Volvo

"Concern and Understanding"

I appreciated the way Volvo and the dealership staff handled my concerns with the tire issue on my car.  I am eight months pregnant and knew they stepped back and helped me, understood what was wrong with my car.  I am a loyal Volvo owner.

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"Relaxing Experience"

The financial aspect was the best.  The Finance Manager, Karen Dudash, really knew how to make the experience a relaxing one.  She even talked about the Volvo Collection.  She was an asset to the buying experience for a single, nervous female.  I have told other females about her and the rewarding experience.  Thanks North Point Volvo.  Please share this with her and her manager.

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"Good Advice"

I have been very pleased with the sales and service at North Point Volvo.  I have purchased two previously owned cars from them.  I have always received good advice from the staff.  Perhaps most importantly, they have not sold me anything I didn't need.  As a result, I have confidence in them.

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"That's Service"

The salesperson lives fairly close to us and he certainly went out of his way to give us service. He picked up the car this afternoon and took it back to install an iPod player that they did not have yesterday and we got it put it in and he brought the car back. That's service, definitely.

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"Rewarding Experience"

There was an excellent Internet Manager and an excellent finance lady who was in charge of the financial part of it. The manager of the entire dealership was very visible and made his presence known, gave it a personal touch. I felt it was a rewarding experience. This is the fourth Volvo I have purchased and out of all of them this is the best customer service with the ordeal of finding a vehicle followed through on top of that. Customer service was top-notch.

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"Good Grades"

I purchased my previously owned Volvo at North Point Volvo and I have always been treated extremely politely and with courtesy and respect.  Very, very happy.  My service agent "Bronze" and "Dan" who drove me home and picked me up, were extraordinary professional and courteous.  A+. 

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"Volvo Family"

I had done a lot of research, even though I purchased this one, I have a lease vehicle for the next 3 months. My family, I guess, this is our fourth Volvo purchased from there. I'm the only one that has ever leased one. My mother, my sister and I have had nothing but incredible service and follow-up, they get right back to me. They have taken me at a minute's notice when I did not even have an appointment. Also, the dealership is close to me and they know me by name and my family. 

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"Relaxed and Honest"

Everyone was professional, courteous and very helpful.  I felt that I was given adequate attention without being pushed or rushed into making a decision.  I also felt that making the deal was done in a straightforward and honest way.  I am completely satisfied with my decision to purchase a Volvo.

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"Worth the Trip"

Excellent service.  I would choose another Volvo, based on the excellent service at North Point Volvo.  The convenience of having access to the loaner car makes my traveling more than 50 miles for service worthwhile. It is appreciated.

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"Positive Experience and Good Value"

Our experience was very positive both at the time we test drove the car and again when we returned to purchase.  I was also in phone contact with Tom after our first visit and he was very responsive to questions and followed through on everything we asked him to find out for us as we searched for a car.  After working through various options, we felt that North Point Volvo gave us good value for our money on the final sale price for the purchase of our car.

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"Outstanding Service"

North Point Volvo has fantastic service staff.  Everyone of them make you feel like the most important customer they'll have all week.  We are often helped by Bronze, he is outstanding!

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"First Time Buyer"

This was the first car I bought by myself, as a young lady, I wanted to consult my father when purchasing. They were very patient about this and even at one point put my dad on speaker phone so we could all talk, included him on all the emails and made sure he was completely satisfied with the purchase, as well as myself.

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