North Point Volvo

"Outstanding Results"

I have been coming to North Point Volvo for 8 years now and have had continuous "Outstanding" service from Glenn and his team. This has ensured that I have continued to use North Point as my service choice as opposed to any other independent. As late as just today Adam Crenshaw completed the work on my XC90 and delivered "Outstanding" results. Thanks so much for having this great team in place. (Owner of 5 Volvo's in my lifetime)

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"I hate buying new cars but..."

Loved the experience at North Point Volvo.  I hate buying new cars but felt like I was listened to and that everyone we met cared about us having a great experience and receiving the right car for us!  Thanks to everyone at North Point Volvo.  I'll definitely be back!

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"Respect and Professionalism"

I absolutely love the respect and professionalism I receive each time as well as the care to my vehicle performed by the technicians.  I've moved 40 minutes away from the dealership but still go directly to North Point without a second thought.  Thank you all!

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"Great Service Experience"

If you want a great service experience go to North Point Volvo...it was easy to get an appointment and they were super quick in getting the work done! The staff is friendly and easy to work with. I look forward to bringing my car back in for service! :)

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"Friendly and Helpful"

Brian was very friendly and made purchasing our vehicle a pleasure.  Both Brian and the Sales Manager, Karen, were extremely helpful throughout the entire purchase process.  Also, the Finance Department was very professional, knowledgeable and helpful.

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"Exactly What I Needed"

I had a very great experience with North Point Volvo.  Steve Prowett was our salesman and he was excellent.  He never at any point made me feel pressured.  He really knew exactly what I needed that I would be happy with.  The Service Department was also fantastic when I returned to have my DVD system installed.  I really couldn't have asked for more.  I would definitely recommend them to anyone.  I also drove from out of state to do business with them and it was worth the trip.

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"Smooth and Professional"

I wanted to shoot a quick email to you and let you know how pleased I am with my recent purchase at North Point Volvo. Your staff made the experience very smooth and I was very pleased with the process.  Our sales professional, Steve Prowett, was simply fantastic to work with. My wife and I spent several weeks shopping online and at dealerships in Alabama and I don't regret driving to Alpharetta to do business at North Point. Steve's professional demeanor and product knowledge are simply exemplary.

 

Further, the closing process for our purchase went very well. Greg Trask was very thorough in walking us through the process and explaining our options for purchasing an extended warranty. I will definitely be making North Point Volvo my first stop when making my next Volvo purchase.

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"Above and Beyond"

Karen Dudash went above and beyond the call of duty.  I arrived later than either of us expected and she, having already left, but seeing me on the lot, turned around and came back to get me the little S40, all signed sealed and delivered in about 1.5 to 2 hours.  She was knowledgeable, professional, caring and competent.  What more could someone ask for?  You're lucky to have her.

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"Immediate Response"

Appreciated the responsiveness of my Sales Executive and the overall staff at North Point!  I had reached out to 3 Volvo dealerships and the North Point office reacted to my questions/needs immediately!  Great customer service!

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"Best Purchasing Experience Ever"

Best vehicle purchasing experience I've ever had.  Salesperson was great and worked with me over the phone as I live 4 hours out of state from the dealership.  I arrived early the next morning, found the XC90 ready and out the door in 1 hour and on the road back home.  Will definitely buy again from the dealer and suggest to others.

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"Trustworthy and Helpful"

It was a very good experience because Mr. Steven Prowett explained everything clearly including every detail about the car and the transaction.  He is a very special person who inspired trust and left no detail unexplained.  Other persons who were involved in the purchase were extremely helpful.

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"Quality Work at a Fair Price"

North Point Volvo is a model dealership.  Their Service Department could serve as a training center for other dealerships.  They give me complete confidence that they will do quality work at a fair price.  I would totally recommend them!

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"The Best Service Department"

This is by far the best service department I have had the pleasure of working with in all my years of auto ownership. I have had many a great meal and not returned to the restaurant due to poor service. That will never be the case with North Point Volvo.

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"Good Honest Deal with no Pressure"

Brian Matthew and Greg Trask were outstanding.  They made the process very simple, presented many options in order to find the right fit for me.  This is the second vehicle Brian has put me in and I never considered another dealer largely in part because of the service I get from him.  I know I'm getting a good honest deal with no pressure.  Volvo makes a great car, but Brian and Greg make purchasing Volvos easy.  I've never second guessed my decisions for a second after working with them.

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"Centered Around My Needs"

Overall experience at North Point was very much centered around my needs.  They very clearly explained what would be done to my car, how much time it would take, and kept me posted as the work was done.  I drove over an hour and a half to North Point because of bad experiences in Dalton, GA and will do so again for my future Volvo needs.

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"Excellent and Recommended"

This is the second Volvo we purchased within the last year from Brian Matthew.  He is excellent and I would highly recommend him to anyone.  He offers good honest advice that allowed me to find the right vehicle within my budget very quickly.

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"Concern and Understanding"

I appreciated the way Volvo and the dealership staff handled my concerns with the tire issue on my car.  I am eight months pregnant and knew they stepped back and helped me, understood what was wrong with my car.  I am a loyal Volvo owner.

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"Relaxing Experience"

The financial aspect was the best.  The Finance Manager, Karen Dudash, really knew how to make the experience a relaxing one.  She even talked about the Volvo Collection.  She was an asset to the buying experience for a single, nervous female.  I have told other females about her and the rewarding experience.  Thanks North Point Volvo.  Please share this with her and her manager.

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"Good Advice"

I have been very pleased with the sales and service at North Point Volvo.  I have purchased two previously owned cars from them.  I have always received good advice from the staff.  Perhaps most importantly, they have not sold me anything I didn't need.  As a result, I have confidence in them.

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"That's Service"

The salesperson lives fairly close to us and he certainly went out of his way to give us service. He picked up the car this afternoon and took it back to install an iPod player that they did not have yesterday and we got it put it in and he brought the car back. That's service, definitely.

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"Rewarding Experience"

There was an excellent Internet Manager and an excellent finance lady who was in charge of the financial part of it. The manager of the entire dealership was very visible and made his presence known, gave it a personal touch. I felt it was a rewarding experience. This is the fourth Volvo I have purchased and out of all of them this is the best customer service with the ordeal of finding a vehicle followed through on top of that. Customer service was top-notch.

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"Volvo Family"

I had done a lot of research, even though I purchased this one, I have a lease vehicle for the next 3 months. My family, I guess, this is our fourth Volvo purchased from there. I'm the only one that has ever leased one. My mother, my sister and I have had nothing but incredible service and follow-up, they get right back to me. They have taken me at a minute's notice when I did not even have an appointment. Also, the dealership is close to me and they know me by name and my family. 

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"Relaxed and Honest"

Everyone was professional, courteous and very helpful.  I felt that I was given adequate attention without being pushed or rushed into making a decision.  I also felt that making the deal was done in a straightforward and honest way.  I am completely satisfied with my decision to purchase a Volvo.

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"Worth the Trip"

Excellent service.  I would choose another Volvo, based on the excellent service at North Point Volvo.  The convenience of having access to the loaner car makes my traveling more than 50 miles for service worthwhile. It is appreciated.

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"Positive Experience and Good Value"

Our experience was very positive both at the time we test drove the car and again when we returned to purchase.  I was also in phone contact with Tom after our first visit and he was very responsive to questions and followed through on everything we asked him to find out for us as we searched for a car.  After working through various options, we felt that North Point Volvo gave us good value for our money on the final sale price for the purchase of our car.

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"Outstanding Service"

North Point Volvo has fantastic service staff.  Everyone of them make you feel like the most important customer they'll have all week.  We are often helped by Bronze, he is outstanding!

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"First Time Buyer"

This was the first car I bought by myself, as a young lady, I wanted to consult my father when purchasing. They were very patient about this and even at one point put my dad on speaker phone so we could all talk, included him on all the emails and made sure he was completely satisfied with the purchase, as well as myself.

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