North Point Volvo

"First Service Visit for my First Volvo"

This was my first service visit for my first Volvo. The team at North Point is simply impressive. Both Sales and Service have far exceeded my expectations. We're considering adding another Volvo to our family, and North Point will be our first call when we are ready to pull the trigger. I should probably mention that we live in Chattanooga...about two and a half hours from North Point. Well worth the drive.

.

"Made It Happen"

Tom Klingel- Straight to the point in answering any questions we had.  Gave us the info we needed and made it happen pain and hassle free.  The best I've ever felt leaving a car dealership.

"Wow, what a great experience."

Wow, what a great experience. All the folks are very courteous. The service was top notch at every level. The ensure that I was keeping my appointment, to being ready to take my car at appt. time, to having it finished when expected. Just a great experience. Great job North Point Volvo.

"Thanks for being the best!"

This is Volvo number five for me since 1988 and the second vehicle purchased from North Point Volvo.  I have always received excellent service and would recommend this dealership and Service Department to others.  Thanks for being the best!

"Great service, definitely will use them again!"

Shortly after I had purchased my Volvo the local dealership closed.  I had not yet decided how or where I would go for service, but while traveling to Atlanta an indicator light came on.  I was concerned and wanted the car checked.  I called North Point early the next morning.  They were very courteous and helpful getting the car in quickly and provided a loaner car.  Great service, definitely will use them again!  Thanks!

"My Family's Volvo Dealer"

North Point Volvo is my family's Volvo Dealer and Service Department.  I have had six Volvos and counting.

"Continues To Impress"

Glen and his team do a great job providing superior customer service.  Shelby continues to impress us with her level of service.

"Priced Below Other Volvo Dealerships"

I was especially pleased that additional services were not suggested/recommended that were not necessary.  I was provided the service I requested at a price below other Volvo dealerships in the area.

"Nothing Like Being Treated Right"

There is nothing like being treated right. I went in for a couple of things I was told were wrong. Did not need new rotors even though other service shop told me I did. Did not need new struts-was told by other shop I did. They even fixed a couple of things I did not ask them to and did it as a courtesy. Why go anywhere else? Oh-and what they did fix was less expensive than the other shop had quoted. Way to go North Point Volvo !

"Completely Impressed"

Completely impressed with dealership facilities, various individuals within sales I talked to, and of course the S60 simply sold itself.  Had a Lexus before, but love the S60 better.  Reminds me a bit of the cockpit of the A-4 Skyhawk.  Semper Fi.

"Saturday Walk-In Service"

I appreciate the availability of Saturday walk-in service.  This is my college age daughter's car who was only home for the weekend.  The exterior wash was a nice touch as well.

"Got It Right"

The service consultant was great.  She listened to my needs and ensured they got it right.  Provided good suggestions as well.

"Absolute Best Customer Service"

I would just like to say that Glen, Walt and Adam provided the absolute best customer service that me and my wife have ever received in dealing with any car dealership. Thanks again guys for all your assistance.

"Attentive To My Needs"

My last visit to North Point Volvo was amazing. I was in a crunch and my service advisor, Marcus Wise, was attentive to my needs. I live 104 miles round trip away and drive pass another Volvo dealership to visit North Point Volvo. It is worth the drive!!

"Trust and Confidence"

I drive from Decatur due mainly to the trust and confidence that I have in people like Shelby and Walt. I formerly worked with them at another dealership, and they are the reason that I now go to North Point Volvo.

"Switched from Local Independent Volvo Mechanic"

We've switched from using our local independent Volvo mechanic in Suwanee to North Point Volvo Service. Though the distance is greater, your hours are more convenient. Having a loaner so I can get to work when major maintenance or service is done is a huge benefit. High quality service is delivered as promised at a price that is competitive.

.

"Loved the Prompt Attention"

Absolutely loved the prompt attention both when calling to see about service, and after I arrived. Very affable, knowledgeable, efficient, and courteous service representatives. Also loved that the loaner car was ready and no hoops to jump through or waiting for a car. And the facility was perfectly maintained, clean, and comfortable. Thank you!

.

"Best Experience"

It was the best experience I have ever had at a dealership.  Looking forward to future business with North Point Volvo.

.

"Feel Like a Valued Customer"

Walt Wake was extremely helpful in providing a replacement for my lost key. I'm sure that he gave me the best price possible, and the service was completed in a timely manner. When I returned to my car, Walt came outside to make sure I knew how the valet key functioned. Previously I had not looked in the owner's manual, so I was very appreciative of his explanation. Walt made me feel like a valued customer of the North Point Volvo dealership.

.

"Marcus' Friendly Manner"

Service at North Point is sooo much better than it ever was at Gwinnett Place or Dyer&Dyer. Their customer service was awful, and the begging to rate them a "10" infuriated me. I saw none of that at North Point. I appreciated the loaner, and also Marcus' friendly manner. I will return. (Hopefully not too soon though)

"Professional and Honest"

Ross did an excellent job with the entire process.  He is very professional and honest.  Great experience!  Love the C70, I don't miss the BMW.

.

"Extremely Pleased"

Extremely pleased with the car.  North Point Volvo is a professional outfit.  I looked other places before deciding on purchasing my car from North Point Volvo.

.

"Will Never Shop Anywhere Else"

I am a Volvo customer for life.  This is the third one we have owned over the years, but the first I bought at North Point and I will never shop anywhere else.  I am a loyal customer and they have treated me like one.  When things are not right, they make it right.

.

"Exactly What I Wanted"

I had been to two other local Volvo dealerships and they just wanted to sell me what they had.  They said there are so few XC60's, they did not know when they would get anymore. The ones they were getting had more options than I wanted.  I went to North Point because I wanted a specific color XC60 on your web site.  But what I thought was silver was grey.  However, Ross said let's sit down and figure out exactly what you want and he'd find it.  Within 20 minutes he found the car.

.

"Excellent Customer Service"

I have experienced excellent customer service from your dealership.  I have dealt with a few individuals and all were wonderful.  They are Shelby, Marcus, and Adam.  You have done a great job in hiring these individuals.

.

"We'll Be Back!"

The Service Department was extremely professional and exactly what we needed,  helpful, honest and thorough.  Thank you so much for a job very well done!  I'm sure we'll be back!

.

"Very Professional"

The staff is very professional and the service is excellent.  I will definitely bring my Volvo vehicle back for other services!  Thank you.

.

"Posted on Facebook"

I actually posted a link to your dealership on my Facebook account. Absolutely the best service experience I've ever had!!!!!

.

"Blown Away"

Very impressed with customer care at North Point Volvo.  If I buy a new car in the future, it will be a Volvo from North Point Volvo.  I'm a stickler for customer care and you've blown me away.

.

"A Great Team!"

All of the Service Advisors at North Point Volvo are excellent.  You are able to witness that they all communicate with each other and assist one another, as needed.  When I came in to pick up my car, the Service Advisor I had been dealing with was on the phone.  Instead of having me wait for him, one of the other Advisors immediately welcomed me and started the finishing paperwork.  The original Service Advisor finished his call and let me know what was done to the car.  They are a great team.

.

"Because of Walt Wake"

I own two Volvo's. We left Dyer and Dyer after 15 years. We came to North Point Volvo because of Walt Wake. We are now your customer, service is why people come back and Walt is the very best at that.

.

"Professional, Courteous, and Genuinely Interested in my Satisfaction"

Tom Karwoski was extremely professional, courteous, and genuinely interested in my satisfaction.  Buying a car can be very nerve racking, but he made the experience reassuring and relatively easy and pleasurable.  I absolutely LOVE my Volvo and have a strong feeling that I will never have anything but a Volvo!  I feel very confident that I will have immediate support for any Volvo related issue, that's very comforting and reassuring that I bought the right car.

.

"10+ years in the hospitality business"

Your service team and operations have always been excellent. I spent 10+ years in the hospitality business and recognize superior service requires total participation from top down. Congrats. Whatever you are doing (in terms of management) is working. Your folks are great.

.

"Competitive Price"

Excellent service. My car was ready when promised at a competitive price. Pleasant customer lounge. I've switched from my local independent mechanic to North Point Volvo.

.

"Difference in Quality of Service was Undeniable"

I just wanted to thank North Point for its amazing customer service. I brought my car in after being involved in an accident and you had me on the road in less than 1 business day. I went to Dyer and Dyer originally and received awful service and attention from its minimal team of employees. I do not usually comment on service or compare one business to another but the difference in quality of service was undeniable and I just wanted to thank your team not only for its help, but also for its genuine concern for me and my schedule. I appreciate it very much. And I will return to North Point for all of my Volvo needs. Thank you!

.

"Everyone at NP Volvo is Wonderful"

"Everyone at NP Volvo is wonderful...all my questions are always answered and they are always honest. I would HIGHLY recommend them to anyone considering buying a Volvo!"

.

"As Easy as Possible"

Walt did a great job and was very helpful- he went above and beyond to help me as I was with my 3 year old and he made the experience as easy as possible. Thanks!

.

"Simply THE BEST! ! ! !"

 I highly commend Tom Karwoski (salesman) on "selling" this car.  There were more expensive models on my short list and I went with the C30.  Some of that was the reputation of Volvo but most of it was Tom's balanced contact while I was shopping.  He called me every few days to help with a trade-in challenge we had and continue to provide support without pushing.  Tom was simply THE BEST!  !  !  !

.

"Outstanding Results"

I have been coming to North Point Volvo for 8 years now and have had continuous "Outstanding" service from Glenn and his team. This has ensured that I have continued to use North Point as my service choice as opposed to any other independent. As late as just today Adam Crenshaw completed the work on my XC90 and delivered "Outstanding" results. Thanks so much for having this great team in place. (Owner of 5 Volvo's in my lifetime)

.

"I hate buying new cars but..."

Loved the experience at North Point Volvo.  I hate buying new cars but felt like I was listened to and that everyone we met cared about us having a great experience and receiving the right car for us!  Thanks to everyone at North Point Volvo.  I'll definitely be back!

.

"Great Service Experience"

If you want a great service experience go to North Point Volvo...it was easy to get an appointment and they were super quick in getting the work done! The staff is friendly and easy to work with. I look forward to bringing my car back in for service! :)

.

"Respect and Professionalism"

I absolutely love the respect and professionalism I receive each time as well as the care to my vehicle performed by the technicians.  I've moved 40 minutes away from the dealership but still go directly to North Point without a second thought.  Thank you all!

.

"Friendly and Helpful"

Brian was very friendly and made purchasing our vehicle a pleasure.  Both Brian and the Sales Manager, Karen, were extremely helpful throughout the entire purchase process.  Also, the Finance Department was very professional, knowledgeable and helpful.

.

"Exactly What I Needed"

I had a very great experience with North Point Volvo.  Our salesman was excellent.  He never at any point made me feel pressured.  He really knew exactly what I needed that I would be happy with.  The Service Department was also fantastic when I returned to have my DVD system installed.  I really couldn't have asked for more.  I would definitely recommend them to anyone.  I also drove from out of state to do business with them and it was worth the trip.

.

"Smooth and Professional"

I wanted to shoot a quick email to you and let you know how pleased I am with my recent purchase at North Point Volvo. Your staff made the experience very smooth and I was very pleased with the process.  Our sales professional was simply fantastic to work with. My wife and I spent several weeks shopping online and at dealerships in Alabama and I don't regret driving to Alpharetta to do business at North Point. His professional demeanor and product knowledge are simply exemplary.

 

Further, the closing process for our purchase went very well. Greg Trask was very thorough in walking us through the process and explaining our options for purchasing an extended warranty. I will definitely be making North Point Volvo my first stop when making my next Volvo purchase.

.

"Above and Beyond"

Karen Dudash went above and beyond the call of duty.  I arrived later than either of us expected and she, having already left, but seeing me on the lot, turned around and came back to get me the little S40, all signed sealed and delivered in about 1.5 to 2 hours.  She was knowledgeable, professional, caring and competent.  What more could someone ask for?  You're lucky to have her.

.

"Immediate Response"

Appreciated the responsiveness of my Sales Executive and the overall staff at North Point!  I had reached out to 3 Volvo dealerships and the North Point office reacted to my questions/needs immediately!  Great customer service!

.

"Best Purchasing Experience Ever"

Best vehicle purchasing experience I've ever had.  Salesperson was great and worked with me over the phone as I live 4 hours out of state from the dealership.  I arrived early the next morning, found the XC90 ready and out the door in 1 hour and on the road back home.  Will definitely buy again from the dealer and suggest to others.

.

"Trustworthy and Helpful"

It was a very good experience because our sales consultant explained everything clearly including every detail about the car and the transaction.  He is a very special person who inspired trust and left no detail unexplained.  Other persons who were involved in the purchase were extremely helpful.

.

"Quality Work at a Fair Price"

North Point Volvo is a model dealership.  Their Service Department could serve as a training center for other dealerships.  They give me complete confidence that they will do quality work at a fair price.  I would totally recommend them!

.

"The Best Service Department"

This is by far the best service department I have had the pleasure of working with in all my years of auto ownership. I have had many a great meal and not returned to the restaurant due to poor service. That will never be the case with North Point Volvo.

.

"Good Honest Deal with no Pressure"

Brian Matthew and Greg Trask were outstanding.  They made the process very simple, presented many options in order to find the right fit for me.  This is the second vehicle Brian has put me in and I never considered another dealer largely in part because of the service I get from him.  I know I'm getting a good honest deal with no pressure.  Volvo makes a great car, but Brian and Greg make purchasing Volvos easy.  I've never second guessed my decisions for a second after working with them.

.

"Centered Around My Needs"

Overall experience at North Point was very much centered around my needs.  They very clearly explained what would be done to my car, how much time it would take, and kept me posted as the work was done.  I drove over an hour and a half to North Point because of bad experiences in Dalton, GA and will do so again for my future Volvo needs.

.

"Excellent and Recommended"

This is the second Volvo we purchased within the last year from Brian Matthew.  He is excellent and I would highly recommend him to anyone.  He offers good honest advice that allowed me to find the right vehicle within my budget very quickly.

.

"Concern and Understanding"

I appreciated the way Volvo and the dealership staff handled my concerns with the tire issue on my car.  I am eight months pregnant and knew they stepped back and helped me, understood what was wrong with my car.  I am a loyal Volvo owner.

"Relaxing Experience"

The financial aspect was the best.  The Finance Manager, Karen Dudash, really knew how to make the experience a relaxing one.  She even talked about the Volvo Collection.  She was an asset to the buying experience for a single, nervous female.  I have told other females about her and the rewarding experience.  Thanks North Point Volvo.  Please share this with her and her manager.

"Good Advice"

I have been very pleased with the sales and service at North Point Volvo.  I have purchased two previously owned cars from them.  I have always received good advice from the staff.  Perhaps most importantly, they have not sold me anything I didn't need.  As a result, I have confidence in them.

"That's Service"

The salesperson lives fairly close to us and he certainly went out of his way to give us service. He picked up the car this afternoon and took it back to install an iPod player that they did not have yesterday and we got it put it in and he brought the car back. That's service, definitely.

"Rewarding Experience"

There was an excellent Internet Manager and an excellent finance lady who was in charge of the financial part of it. The manager of the entire dealership was very visible and made his presence known, gave it a personal touch. I felt it was a rewarding experience. This is the fourth Volvo I have purchased and out of all of them this is the best customer service with the ordeal of finding a vehicle followed through on top of that. Customer service was top-notch.

,

"Volvo Family"

I had done a lot of research, even though I purchased this one, I have a lease vehicle for the next 3 months. My family, I guess, this is our fourth Volvo purchased from there. I'm the only one that has ever leased one. My mother, my sister and I have had nothing but incredible service and follow-up, they get right back to me. They have taken me at a minute's notice when I did not even have an appointment. Also, the dealership is close to me and they know me by name and my family. 

,

"Relaxed and Honest"

Everyone was professional, courteous and very helpful.  I felt that I was given adequate attention without being pushed or rushed into making a decision.  I also felt that making the deal was done in a straightforward and honest way.  I am completely satisfied with my decision to purchase a Volvo.

"Worth the Trip"

Excellent service.  I would choose another Volvo, based on the excellent service at North Point Volvo.  The convenience of having access to the loaner car makes my traveling more than 50 miles for service worthwhile. It is appreciated.

"Positive Experience and Good Value"

Our experience was very positive both at the time we test drove the car and again when we returned to purchase.  I was also in phone contact with Tom after our first visit and he was very responsive to questions and followed through on everything we asked him to find out for us as we searched for a car.  After working through various options, we felt that North Point Volvo gave us good value for our money on the final sale price for the purchase of our car.

"Outstanding Service"

North Point Volvo has fantastic service staff.  Every one of them make you feel like the most important customer they'll have all week. 

"First Time Buyer"

This was the first car I bought by myself, as a young lady, I wanted to consult my father when purchasing. They were very patient about this and even at one point put my dad on speaker phone so we could all talk, included him on all the emails and made sure he was completely satisfied with the purchase, as well as myself.

"Thank you for the always excellent service!"

I originally lived in Alpharetta then moved to Buford which is 40 minutes. I live approximately 10-15 minutes away from another Volvo dealership but would not consider going to any other location. I enjoy the service, the professionalism, the quality of all repairs, and the pro-active approach. I took my vehicle in for standard maintenance but they discovered a need for brakes and obtained approval for replacing wiper blades. They cover everything to the smallest detail. Also, the Service Representatives always greet me and several know my name. I will continue to be a customer. Thank you for the always excellent service!

.